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3X
TRAVEL Booking Conditions Please
read carefully
Your
contract is with
Beauport
Enterprises Limited trading as 3X TRAVEL
incorporating the brands SeaJersey.co.uk
& SeaGuernsey.co.uk.
PO
Box 649A
Surbiton
KT5 9YR
England
Tel:
0871 434 1410
Tel: 0871 872 4455
Fax: 0871 434 1411
E-Mail us
Our
Websites - www.3xtravel.co.uk -
www.3xtravel.com - www.SeaJersey.co.uk -
www.SeaGuernsey.co.uk
(Registered
in England No. 6462364)
1. YOUR
HOLIDAY
CONTRACT when you make a booking
you guarantee that you have the
authority to accept on behalf of your
party these terms and conditions. A
contract will come into force between us
as soon as we issue our confirmation
invoice. This contract is governed by
English law and we both agree to submit
to the jurisdiction of the English
courts at all times.
2. FINANCIAL PROTECTION
all monies paid to
3X Travel in respect of package holidays
are financially protected in accordance
with the EC directive on package travel.
3. DEPOSIT & FINAL PAYMENT
Unless you book 8
weeks or less prior to your departure
date when full payment is required at
time of booking, you must pay us: -
-
a deposit as follows
Channel Islands
Holidays & Breaks - £75
per person
The
balance of the price of your holiday
must be paid at least 8 weeks prior to
your departure date. We reserve the
right to cancel the booking, should we
not receive the balance by the due date
indicated on your confirmation invoice,
in which case your liability will be
limited to the deposit paid which is not
refundable. If you book 8 weeks or less
prior to your departure we must received
payment in full at time of confirming
your booking.
Deposit payments can be made by debit or
credit card. Whilst balance payments can
be made by cheque, debit or credit card.
(all payments made by credit card are
subject to a 2% handling fee)
4. TRAVEL INSURANCE
Comprehensive travel insurance is
provided free with all package holidays
for which 3X Travel is an appointed
representative of Gold Cover Insurance
Services Limited who are authorised and
regulated by the Financial Services
Authority.
5. AMENDMENTS
If, after our
confirmation invoice has been issued you
wish to alter your travel arrangements
in any way (i.e. departure date, time,
port or accommodation) we will do our
utmost to assist you, although it may
not always be possible to make an
alteration to a booking. We will however
make an administration charge of £20
per person, and any additional costs we
incur in making this alteration. Should
you wish to amend your booking with in 4
weeks prior to your date of departure,
we reserve the right to make a charge
equal to the below cancellation fee -
see paragraph 6.
6. CANCELLATION
You or any member of
your party may cancel your travel
arrangements at any time. This must be
made in writing to 3X Travel by the
person who made the booking on your
behalf. If the cancellation results in a
person travelling alone a single
supplement will be payable. Since we
incur costs from the time your booking
is made, you will have to pay the
applicable cancellation charges up to
the maximum set out below.
56
day or more prior to departure - deposit
only.
43-56
days inc. 50% of total holiday cost
inc. deposit.
29-42
days inc. 70% of total holiday cost
inc. deposit.
22-28
days inc. 80% of total holiday cost
inc. deposit.
8
-21 days inc. 90% of total holiday
cost inc. deposit.
With
in 7 days of departure 100% of total
holiday cost inc. deposit.
Note:
If the reason for cancellation is
covered under the terms of an insurance
policy, you may be eligible to reclaim
these charges (subject to any policy
excess)
7. HOLIDAY PRICE
We reserve the right
to change published holiday prices or
offers at any time, however once you
have booked your holiday and paid the
appropriate amount on booking, the price
of your holiday as shown on your invoice
is guaranteed and will not change unless
you alter your booking.
8. ITINERARIES
Published
itineraries are intended for guidance
only. Anticipated travel times will be
shown on your confirmation invoice and
final details will be provided closer to
your departure date if at all different.
Such itineraries will only be adhered to
in so far as best practice in the
operation of ships permit. Statutory
speed limits, drivers hours, and
general sea conditions may require
itineraries to be varied at the
company's discretion. Weather delays may
facilitate repatriation by surface
transport for trips operated in the
winter.
9. TOUR ALTERATIONS /
CANCELLATIONS / DELAYS
We reserve the right to
make minor alterations to the published
tour/holiday details at our discretion.
Where it is necessary to make material
alterations, or cancel a particular tour
we will do our utmost to ensure that you
are informed without delay and offered
an alternative tour/holiday if
available. Should this be unacceptable
we will arrange a full refund of all
monies paid.
Please note that refunds do
not apply when changes are made to
accommodation details See paragraph
13. Regrettably, coastal resorts
occasionally suffer sea mists, fog and
strong winds. If either your outward or
return journey is delayed, we recommend
that you have sufficient funds to obtain
additional meals and accommodation.
Under certain circumstances these costs
may be recovered by insurance, which is
strongly recommended. No claim for
compensation or expenses due to adverse
weather conditions will be considered.
If however clients wish to cancel due to
such delays or cancellations of the
transportation, then full cancellation
charges will apply and clients will be
required to have adequate travel
insurance to cover such circumstances
should the situation arise. It is our
policy that once you have checked in you
are the responsibility of the carrier.
We cannot accept responsibility if you
miss your departure because you check in
late. Neither 3X
Travel nor any of our suppliers can be
held responsible for any consequential
loss.
10. FAST FERRY
In the event that it is
not possible to operate the fast ferry
service, passengers will be transferred
to the next available Condor Ferries
service.
11. ALL INCLUSIVE HOLIDAYS
Include dinner with complimentary
wine, bed & breakfast. Selected bar
drinks are also offered - these normally
include a bitter & a lager, house
red & white wine, house spirits & draught
mixers/soft drinks. Other drinks may be
purchased from the bar in the normal
way. Your entitlement starts at dinner
on the day of arrival & ends with
breakfast on the morning of departure,
irrespective of your travel times.
12. HOLIDAY
CONDUCT
Please note that we
reserve the right to refuse to accept or
retain any person as a client if their
conduct is disruptive and affects the
enjoyment of other holiday makers. We
shall be under no liability for any
costs incurred by such a person as a
result of doing so. Hoteliers, ferry
operators, etc. are legally entitled to
deny admission or transport to any
passengers acting in a disorderly manner
likely to affect the enjoyment of other
holiday makers. Any passenger who is
denied admission or transportation shall
be deemed to have given notice of
cancellation of his/her booking at the
moment.
13. ACCOMMODATION
In exceptional
circumstances, we reserve the right to
vary the accommodation details published
for each holiday or tour. In such an
event we will provide alternative
accommodation of an equal or higher
grading.
14. CONDITIONS OF
CARRIAGE When you travel by
coach or ship, the conditions of
carriage of that coach or shipping
company apply. Some of those conditions
limit or exclude liability and are often
subject of international agreement
between countries. Copies of the
conditions, which apply to your holiday
journey, are available for inspection at
the office of the carrier concerned.
While we will always endeavor to perform
our contract, we cannot accept liability
or responsibility for any alterations,
delays or cancellations caused by war or
threat of war, sickness, bad weather,
acts of governmental or public authority
or other circumstances amounting to a
force majeure.
15. GENERAL Whilst
exercising due diligence, neither 3X
Travel or any of our suppliers hold
themselves liable for any loss, damage,
delay, detention, injury or any other
misadventure arising from any cause
whatsoever.
16. COMPLAINTS
If you have a problem during
your holiday, please inform the relevant
supplier in the first instance (e.g. Hotelier)
& our head
office support team on 0871 872 4455
whilst you are in resort, so as to
enable us and/or our supplier to deal
with this matter expediently. It is,
therefore, a condition of this contract
that you communicate any problem to the
supplier of the services in question
& our head office whilst in resort. If
you fail to follow this simple
procedure, we cannot accept
responsibility as we have been deprived
of the opportunity to investigate &
rectify the problem. Any
complaints which cannot be resolved in
resort, must be notified in writing to
our customer relations department within
14 days of return. We regret that we
cannot accept complaints after that
time.
17. DATE OF ISSUE 10 June
2010.
All information correct at time of
publication 10 June 2010. These terms
& conditions supersede all previous
editions.
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